Jenn Goddu
Jenn likes asking questions and getting answers, which makes Sogolytics a good match. She’s a Charlotte, NC-based, Canadian ex-pat, with a M.A. in Journalism and a M.F.A. in Creative Writing. She’ll leave the quantitative data analysis to the experts!
Customer Experience
How Dramatic Events Change Habits
There may be a silver lining in the COVID-19 situation. These challenging times are having an i...
Jenn Goddu
February 23, 2024 | 6 MIN READ
Customer Experience
Accessibility in Surveys: What it Means, Why it Matters
Hearing the word “accessibility” people tend to think of the Americans with Disabilities Ac...
Jenn Goddu
August 23, 2024 | 6 MIN READ
Customer Experience
6 Suggestions to Tackle Customer Experience in Times of Crisis
We’ve been hearing a lot during the COVID-19 pandemic about frontline workers. From doctors a...
Jenn Goddu
April 15, 2020 | 6 MIN READ
Customer Experience
The most common workplace assessments — and making them useful
We think when we’re adults we’re not going to have to face testing any longer. Then, along ...
Jenn Goddu
March 13, 2024 | 6 MIN READ
Customer Experience
The CX Turnaround: Learning from Mistakes
No one likes to fail. Trip-ups are terrible. Mistakes create mayhem. Especially when it comes t...
Jenn Goddu
March 9, 2020 | 6 MIN READ
