Jenn Goddu
Jenn likes asking questions and getting answers, which makes Sogolytics a good match. She’s a Charlotte, NC-based, Canadian ex-pat, with a M.A. in Journalism and a M.F.A. in Creative Writing. She’ll leave the quantitative data analysis to the experts!
Employee Engagement
The 2020 Guide to Seasonal Delight Despite the Distance, Employee Edition
Traditional business holiday parties are being cancelled in 2020. It’s hard to safely social ...
Jenn Goddu
November 10, 2020 | 5 MIN READ
Employee Engagement
Encouraging Employee Engagement Outside of the Office
Many employees appreciate working remotely for the flexibility and autonomy offered. Yet resear...
Jenn Goddu
September 23, 2020 | 5 MIN READ
Employee Engagement
How is COVID-19 Changing Customer Effort Offline?
For many, business has changed dramatically during COVID-19. We’ve seen a fresh perspective o...
Jenn Goddu
December 2, 2022 | 5 MIN READ
Employee Engagement
Will Customer Effort Score Be the Next Best Predictor of Success?
Customer effort matters. That’s not new. However, in 2020, there’s added benefit in making ...
Jenn Goddu
December 2, 2022 | 5 MIN READ
Employee Engagement
The Future is Flexible: How Flexibility Attracts Job Seekers
Physical flexibility is often something we envy in the young. At work, we may also look back fo...
Jenn Goddu
March 28, 2024 | 5 MIN READ
Employee Engagement
How Dramatic Events Change Habits
There may be a silver lining in the COVID-19 situation. These challenging times are having an i...
Jenn Goddu
February 23, 2024 | 5 MIN READ
Employee Engagement
Accessibility in Surveys: What it Means, Why it Matters
Hearing the word “accessibility” people tend to think of the Americans with Disabilities Ac...
Jenn Goddu
August 23, 2024 | 5 MIN READ
Employee Engagement
6 Suggestions to Tackle Customer Experience in Times of Crisis
We’ve been hearing a lot during the COVID-19 pandemic about frontline workers. From doctors a...
Jenn Goddu
April 15, 2020 | 5 MIN READ
Employee Engagement
The most common workplace assessments — and making them useful
We think when we’re adults we’re not going to have to face testing any longer. Then, along ...
Jenn Goddu
March 13, 2024 | 5 MIN READ
Employee Engagement
The CX Turnaround: Learning from Mistakes
No one likes to fail. Trip-ups are terrible. Mistakes create mayhem. Especially when it comes t...
Jenn Goddu
March 9, 2020 | 5 MIN READ