Jake Burgess
Jake is the words and grammar guy. Before putting pen to paper, Jake likes to walk a few miles in his audience’s shoes: he has now amassed an extensive collection including flip flops, soccer cleats, and stilettos.
Customer Experience
Using Technology to Improve CX—Without Losing the Human Touch
In the world of customer experience, a neutral interaction is worth as little as a negative one...
Jake Burgess
June 8, 2023 | 6 MIN READ
Customer Experience
How Legacy CX Metrics May Be Ruining Your Customer Experience
Companies rely on metrics to explain how well their customer service is performing. In theory, ...
Jake Burgess
June 3, 2023 | 6 MIN READ
Customer Experience
Top Tips for Addressing Challenges in a Year-End Staff Review
As we continue our series on year-end clear-up projects, we turn our attention to our most impo...
Jake Burgess
June 3, 2023 | 6 MIN READ
Customer Experience
Five Ways to Adapt to a Christmas in Lockdown
While many of us have up Christmas trees and other holiday decorations already, recent headline...
Jake Burgess
December 2, 2022 | 6 MIN READ
Customer Experience
Ten Things to Consider in Your End of Year Tool Evaluation
Determining the quality of tools used in your business—whether that is software, apps, or any...
Jake Burgess
June 8, 2023 | 6 MIN READ
Customer Experience
How to Manage Inefficiency with Remote Workers
It’s important to tackle inefficiency in any work environment. If not corrected, it can quick...
Jake Burgess
October 19, 2020 | 6 MIN READ
Customer Experience
How the Coronavirus Crisis is Impacting the Rise of Online Business
Over the spring months of 2020, the world faced an unparalleled crisis. The coronavirus pandemi...
Jake Burgess
September 30, 2020 | 6 MIN READ
Customer Experience
How Has Technology Affected Social Interaction?
It's no surprise that the world is becoming increasingly digital, but the current pace of digit...
Jake Burgess
March 15, 2024 | 6 MIN READ
Customer Experience
Four Ways Automation Has Helped Us Cope with the Coronavirus Pandemic
For most of the year 2020, we have been experiencing a global-scale pandemic, and it is safe to...
Jake Burgess
September 16, 2020 | 6 MIN READ
Customer Experience
Six Ways The Coronavirus Lockdown Is Shaping Media Consumption
At the start of 2020, many outlets shared their predictions on media habits in the year ahead. ...
Jake Burgess
December 2, 2022 | 6 MIN READ
