Jake Burgess
Jake is the words and grammar guy. Before putting pen to paper, Jake likes to walk a few miles in his audience’s shoes: he has now amassed an extensive collection including flip flops, soccer cleats, and stilettos.
Customer Experience
“Get Rich Quick” Method for Understanding Customer Desires
If your company could only allocate budget to one single aspect of sales or marketing, it shoul...
Jake Burgess
September 2, 2026 | 6 MIN READ
Customer Experience
The Pros and Cons of Chatbots in Customer Service
We live in an era where customer support teams are regularly overloaded with requests, but comp...
Jake Burgess
June 17, 2026 | 6 MIN READ
Customer Experience
3 Virtual Team Building Ideas That Don’t Suck
The new era of remote and hybrid working is well underway. Since early 2020, companies have bee...
Jake Burgess
January 25, 2022 | 6 MIN READ
Customer Experience
Using the “Head, Heart, Hands” Model to Embrace Customer Success
It’s well-established that the companies that enjoy the most success over the long-term are t...
Jake Burgess
May 7, 2025 | 6 MIN READ
Customer Experience
Positive Steps Every Business Can Make for Gender Equality at Work
Although the conversation around gender equality in the workplace is getting louder, there is s...
Jake Burgess
December 2, 2022 | 6 MIN READ
Customer Experience
How to Engage the Best Seasonal Workers Ahead of the Holidays
Despite being extremely valuable members of the team, seasonal workers are generally given a ro...
Jake Burgess
December 14, 2021 | 6 MIN READ
Customer Experience
Getting the Best Results from Freelance and Contractor Partners
The gig economy has seen the number of career freelancers skyrocket in recent years. By 2028, i...
Jake Burgess
April 18, 2024 | 6 MIN READ
Customer Experience
How to Build an Environment That Empowers New Managers
There’s a lot of content out there on empowering employees and getting the most out of teams ...
Jake Burgess
June 23, 2026 | 6 MIN READ
Customer Experience
Is it time for employers to embrace performance-based pay?
The idea of performance-based pay is heavily stigmatized. We conjure images of vociferous sales...
Jake Burgess
June 3, 2023 | 6 MIN READ
Customer Experience
The Dramatic Effect of Sleep on Employee (and Employer) Performance
In the U.S., the glorification of long work hours, early starts, and “optimizing sleep” is ...
Jake Burgess
January 20, 2025 | 6 MIN READ
