Gordon Polovin
With an MBA from the University of the Witwatersrand in South Africa and work with clients and industries in the UK, Europe, Canada, and the US, Gordon's range of experiences make him well suited for the diverse topics and compelling conversations that Sogolytics clients value. Learn more about Gordon on his website.
Employee Engagement
Understanding Time to Fill vs. Time to Hire: Key Metrics and Calculation Methods
In a world full of metrics, it can be overwhelming to measure what matters. Doesn't everything ...
Gordon Polovin
March 28, 2024 | 7 MIN READ
Employee Engagement
How to Elevate Customer Experience in the Holiday Season
While there are plenty of holidays throughout the year, for many of us "the holiday season" imm...
Gordon Polovin
February 5, 2024 | 7 MIN READ
Employee Engagement
Is the Holiday Season an Opportunity to Enrich the Employee Experience?
At this point, it's getting a bit late for new year resolutions, right?
For many, "the holid...
Gordon Polovin
January 26, 2024 | 7 MIN READ
Employee Engagement
Is Digital Banking Really Boosting Customer Experience?
The future of successful banking depends on delivering memorable customer experiences and creat...
Gordon Polovin
January 12, 2024 | 7 MIN READ
Employee Engagement
2025 Bank Technology Trends That Tighten Customer Asset Protections and IDs
With a new year underway, a key question echoes across the financial industry: Is technology ma...
Gordon Polovin
December 20, 2024 | 7 MIN READ
Employee Engagement
Healthcare Trends Changing Our Lives in 2025
The healthcare industry changes like the wind in a volatile environment buffeted by technologic...
Gordon Polovin
December 20, 2024 | 7 MIN READ
Employee Engagement
Five More Groundbreaking Employee Engagement Benchmarks
If there's any doubt in your mind, rest assured: Employee experience has a huge impact on custo...
Gordon Polovin
February 23, 2024 | 7 MIN READ
Employee Engagement
5 EX Metrics to Transform Your CX
Two vital business success drivers are employee retention and customer loyalty, thus consolidat...
Gordon Polovin
February 23, 2024 | 7 MIN READ
Employee Engagement
Leisure Travel Expectations for 2024
What did you do during the pandemic? Chances are, you didn't get out much. The fear of a deadly...
Gordon Polovin
January 20, 2025 | 7 MIN READ
Employee Engagement
Understanding the Overlap Between EX and CX
Can you imagine a business where there's hardly any interaction between customers and employees...
Gordon Polovin
November 22, 2023 | 7 MIN READ
