Gordon Polovin
With an MBA from the University of the Witwatersrand in South Africa and work with clients and industries in the UK, Europe, Canada, and the US, Gordon's range of experiences make him well suited for the diverse topics and compelling conversations that Sogolytics clients value. Learn more about Gordon on his website.
Customer Experience
How to Improve NPS: 10 Tips That Can Make All the Difference
It's Friday afternoon, but Jayne is not feeling the Friday vibes. Instead, she's feeling dread:...
Gordon Polovin
April 25, 2024 | 10 MIN READ
Customer Experience
CX in 2024: 10 Ways AI Will Make a Difference
With or without AI, customer experience decides whether your brand has "loyalty power" or will ...
Gordon Polovin
April 25, 2024 | 10 MIN READ
Customer Experience
Surprise: Fun Survey Questions Get More Responses!
We'll say it up front: Fun survey questions are not for everyone or every circumstance.Howe...
Gordon Polovin
April 4, 2024 | 10 MIN READ
Customer Experience
The 4 Essential Elements of Employee Experience Design (EXD)
Today's employees spend more time interacting with work affairs, peers, and managers than with ...
Gordon Polovin
April 25, 2024 | 10 MIN READ
Customer Experience
Measuring and Boosting New Hire Time to Productivity
Evaluating how long it will take your new hires to become productive is frequently a guessing g...
Gordon Polovin
February 19, 2024 | 10 MIN READ
Customer Experience
Understanding Time to Fill vs. Time to Hire: Key Metrics and Calculation Methods
In a world full of metrics, it can be overwhelming to measure what matters. Doesn't everything ...
Gordon Polovin
March 28, 2024 | 10 MIN READ
Customer Experience
How to Elevate Customer Experience in the Holiday Season
While there are plenty of holidays throughout the year, for many of us "the holiday season" imm...
Gordon Polovin
February 5, 2024 | 10 MIN READ
Customer Experience
Is the Holiday Season an Opportunity to Enrich the Employee Experience?
At this point, it's getting a bit late for new year resolutions, right?For many, "the holid...
Gordon Polovin
January 26, 2024 | 10 MIN READ
Customer Experience
Is Digital Banking Really Boosting Customer Experience?
The future of successful banking depends on delivering memorable customer experiences and creat...
Gordon Polovin
January 12, 2024 | 10 MIN READ
Customer Experience
2024 Bank Technology Trends That Tighten Customer Asset Protections and IDs
With a new year underway, a key question echoes across the financial industry: Is technology ma...
Gordon Polovin
January 7, 2024 | 10 MIN READ
