Gordon Polovin
With an MBA from the University of the Witwatersrand in South Africa and work with clients and industries in the UK, Europe, Canada, and the US, Gordon's range of experiences make him well suited for the diverse topics and compelling conversations that Sogolytics clients value. Learn more about Gordon on his website.
Customer Experience
Multilingual CX: How important is language in delivering the best possible customer experience?
The customer experience (CX) is showing up in the actions and plans of industry captains around...
Gordon Polovin
December 2, 2022 | 8 MIN READ
Customer Experience
What is eNPS, and is it all that important?
eNPS stands for Employee Net Promoter Score, a methodology that has built a reputation for meas...
Gordon Polovin
May 24, 2020 | 8 MIN READ
Customer Experience
Organization Quizzes = Employee Engagement and Employee Job Satisfaction
Training and employee quizzes in the digital era
These days the employee experience (EX) recei...
Gordon Polovin
May 21, 2020 | 8 MIN READ
Customer Experience
How to Succeed in Employee Performance Management with Best Practices (& Trying!)
"How to Succeed in Business Without Even Trying" may make a great musical, but in real life, mo...
Gordon Polovin
May 8, 2020 | 8 MIN READ
Customer Experience
Promoting From Within vs. Hiring Externally: Which Is Better?
The situation posed by the topic of this article represents a continuous dilemma for most compa...
Gordon Polovin
May 6, 2020 | 8 MIN READ
Customer Experience
Why Customer Service Experience and Total Customer Experience (CX) work together in a competitive environment
Let's get a common misunderstanding in this conversation out of the way. The Customer Service E...
Gordon Polovin
October 9, 2020 | 8 MIN READ
Customer Experience
Carefully selected workplace incentives that cost little to nothing but pay off big
Your most valuable asset is not one that stands out directly on a balance sheet, with numbers n...
Gordon Polovin
March 28, 2024 | 8 MIN READ
Customer Experience
Two Feedback Surveys That Will Change Your Business in 2021 and Beyond
Creating a meaningful difference in business these days, especially in a competitive marketplac...
Gordon Polovin
July 1, 2021 | 8 MIN READ
Customer Experience
Communication with Customers + Customer Feedback = Better Customer Experience (CX)
The phrase "communication with customers" is used so often in the CX conversation that it's in ...
Gordon Polovin
April 16, 2020 | 8 MIN READ
Customer Experience
Why upskilling your workforce is the best investment in a rapidly changing world
The digital era has changed the face of modern small and medium organizations (SMB) and large e...
Gordon Polovin
November 27, 2023 | 8 MIN READ
