Gordon Polovin
With an MBA from the University of the Witwatersrand in South Africa and work with clients and industries in the UK, Europe, Canada, and the US, Gordon's range of experiences make him well suited for the diverse topics and compelling conversations that Sogolytics clients value. Learn more about Gordon on his website.
Customer Experience
COVID-19 and the Country Club Membership Experience
When COVID-19 hit the USA, it didn't bypass country clubs (alternatively referred to as the "CC...
Gordon Polovin
August 8, 2023 | 8 MIN READ
Customer Experience
CX Culture and Your SEO Strategy
Customer experience in modern times cannot escape some online engagement, and in many cases, en...
Gordon Polovin
January 15, 2022 | 8 MIN READ
Customer Experience
How to Stop Employee Burnout Trends Before They Turn to Churn
A not entirely hypothetical situation: Suppose there are psychological and emotional drivers br...
Gordon Polovin
October 26, 2023 | 8 MIN READ
Customer Experience
Sales Enablement and How It’s Changing B2B Customer Experience (CX)
Traditionally, businesses selling products and services to other businesses (commonly referred ...
Gordon Polovin
January 4, 2022 | 8 MIN READ
Customer Experience
Customer Experience Trends in a Hot Real Estate Market
The latest trends gathering fast traction and driving the markets to new highs have surprised e...
Gordon Polovin
December 23, 2022 | 8 MIN READ
Customer Experience
Advantages of Conducting Customer Satisfaction Surveys
There's nothing more disruptive to a business than customer churn. Companies worldwide are losi...
Gordon Polovin
December 22, 2021 | 8 MIN READ
Customer Experience
Building an Effective CX Strategy
Customer experience (CX) is at the core of every company's ROI metrics. According to Forbes, US...
Gordon Polovin
November 29, 2024 | 8 MIN READ
Customer Experience
30 Employee Engagement Survey Questions That You Need to Ask
Your staff retention depends on keeping your employees motivated and committed to their careers...
Gordon Polovin
December 9, 2021 | 8 MIN READ
Customer Experience
Customer Experience (CX) Trends in Financial Services in 2024
It's the busiest shopping season of the year, and companies are working hard to get you to spen...
Gordon Polovin
January 8, 2024 | 8 MIN READ
Customer Experience
How to Engage Introverted Employees
A company's employee engagement strategy is crucial for achieving optimal employee retention an...
Gordon Polovin
December 2, 2022 | 8 MIN READ
