Disha Sanghvi
Curious, excited, and a self-declared bookworm, Disha's ideal room of her own would be hidden under a pile of books. She loves writing about new things and exploring new ideas, and Sogolytics gives her the best platform to do so! Meet Disha.
Customer Experience
The Butterfly Effect of Customer Experience
Have you heard of the butterfly effect? The metaphorical butterfly flapping its wings generatin...
Disha Sanghvi
June 2, 2023 | 4 MIN READ
Customer Experience
The Detractor Opportunity: How to Win Over Your Critics and Improve Customer Experience
Every business has its detractors. While you can’t demand that they change their mind, you ca...
Disha Sanghvi
June 3, 2023 | 4 MIN READ
Customer Experience
The Power of Moments: Creating a Hyper-Personalized Customer Experience
Customers are always on the lookout for businesses that strike a connection with them. It’s n...
Disha Sanghvi
March 27, 2023 | 4 MIN READ
Customer Experience
Beyond Surveys: The Age of Proactive Feedback Management
Businesses are scrambling to up their customer experience game. Research constantly emphasizes ...
Disha Sanghvi
March 26, 2021 | 4 MIN READ
Customer Experience
Making Marketing Memorable: How to Create Impactful Brand Strategies
Drive urgency, foster loyalty, and create lasting narratives that propel brand growth with effe...
Disha Sanghvi
July 14, 2023 | 4 MIN READ
Customer Experience
A Work Culture that Works: The Diversity Advantage
Creating a workspace that is inspiring, engaging, and productive remains a critical challenge f...
Disha Sanghvi
February 24, 2021 | 4 MIN READ
Customer Experience
Giving Credit Unions the Credit: 3 CX Lessons for the Digital World
Wondering how to inspire customer loyalty and create brand champions? Take a page from credit u...
Disha Sanghvi
February 10, 2021 | 4 MIN READ
Customer Experience
Lighten Up: The Impact of Light on Productivity
Have your employee pulse surveys revealed a drop in productivity during the winter months? Are ...
Disha Sanghvi
January 22, 2021 | 4 MIN READ
Customer Experience
Solid Rules in Fluid Workspaces: Boosting Productivity while Working Remotely
Who doesn’t love working out of the comfort of their home? 2020 showed us that despite many o...
Disha Sanghvi
January 8, 2021 | 4 MIN READ
Customer Experience
Go Green: Transforming the WFH Experience
2020 has been a transformational year for most of us. For many of us, this includes changes in ...
Disha Sanghvi
March 28, 2024 | 4 MIN READ
