Cherie Foo
Cherie is an avid lover of hiking, and she can easily spend hours curled up with a good book. Her greatest personal achievement to date is surviving a 48 hour bus trip -- in which she was jammed shoulder to shoulder with strangers (and live chickens which were illegally smuggled on board).
Best Practices
The Drill-Down: Dialing Up Net Promoter Score
If you’re familiar with the customer satisfaction space, you’ll probably have heard of Net ...
Cherie Foo
February 10, 2020 | 5 MIN READ
Best Practices
3 Customer Experience Metrics and KPIs That Count
We’ve previously discussed the value of customer feedback and talked about why customer onb...
Cherie Foo
July 21, 2023 | 5 MIN READ
Best Practices
Getting to Know Your Customers
The way we see it, customers are the driving force behind every business, organization, and i...
Cherie Foo
June 9, 2020 | 5 MIN READ
Best Practices
More, Please: The Integration Conversation
In the past, people just accepted tools and apps as they were, but today, there's a huge push...
Cherie Foo
September 24, 2019 | 5 MIN READ
Best Practices
Automation Nation: Are you working harder than your software?
There’s no denying that the business world has evolved rapidly in the last five to ten years....
Cherie Foo
May 6, 2021 | 5 MIN READ
Best Practices
Showing Gratitude to Your Employees: A Handy Guide
We’ve previously talked about how important it is to show gratitude to your customers, and to...
Cherie Foo
March 28, 2024 | 5 MIN READ
Best Practices
Showing Gratitude To Your Customers: A Handy Guide
At the heart of every business lies its customers -- and it’s safe to say that no business ca...
Cherie Foo
October 22, 2023 | 5 MIN READ
Best Practices
In Support of After-Sales Support
If you’re like the average company, you’ll probably focus the bulk of your efforts into clo...
Cherie Foo
March 29, 2024 | 5 MIN READ
Best Practices
Onboarding 102: Why Employee Onboarding Matters More Than You Think
Like customer onboarding, employee onboarding is crucial to ensuring high retention rates. Stud...
Cherie Foo
December 2, 2022 | 5 MIN READ
Best Practices
Onboarding 101: Why Customer Onboarding Matters More Than You Think
Many companies are guilty of not having any proper procedures in place when it comes to onboard...
Cherie Foo
October 12, 2021 | 5 MIN READ
