Cherie Foo
Cherie is an avid lover of hiking, and she can easily spend hours curled up with a good book. Her greatest personal achievement to date is surviving a 48 hour bus trip -- in which she was jammed shoulder to shoulder with strangers (and live chickens which were illegally smuggled on board).
Customer Experience
A Customer’s Guide to Better Service Experiences
In the realm of customer service, there exists a delicate balance between what customers expect...
Cherie Foo
October 31, 2023 | 9 MIN READ
Customer Experience
How Customer-Centric Companies Manage Customer Complaints
In today's rapidly evolving world of customer experience, businesses face an unprecedented chal...
Cherie Foo
October 22, 2023 | 9 MIN READ
Customer Experience
How to Empower Customers to Enhance Service Experiences
In the world of customer support, the challenges faced by service professionals are often overl...
Cherie Foo
November 21, 2023 | 9 MIN READ
Customer Experience
Customer Experience Preferences by Generation: A Helpful Guide
In today's highly competitive business landscape, providing an exceptional customer experience ...
Cherie Foo
August 16, 2023 | 9 MIN READ
Customer Experience
Marketing Preferences by Generation: A Helpful Guide
In today's diverse and rapidly evolving marketplace, understanding the preferences and behavior...
Cherie Foo
August 14, 2023 | 9 MIN READ
Customer Experience
Employee Experience Preferences by Generation: A Helpful Guide
Employee experience and engagement play a crucial role in fostering a productive and satisfied ...
Cherie Foo
December 13, 2024 | 9 MIN READ
Customer Experience
How to Balance Privacy and Personalization
Generic is out, custom is in, and customer experience is king. As a result, businesses today st...
Cherie Foo
June 28, 2023 | 9 MIN READ
Customer Experience
Building Customer Trust, Navigating Data Privacy
In today's digital age, where our personal information is constantly collected and shared, priv...
Cherie Foo
June 20, 2023 | 9 MIN READ
Customer Experience
Tech Companies: Optimize Your Tech Stacks!
Tech companies are well-known for developing software tools and other products that help other ...
Cherie Foo
June 7, 2023 | 9 MIN READ
Customer Experience
How AI Has Changed the CX of Tech Companies
Ever thought about how often you interact with tech companies in your day-to-day life?
If yo...
Cherie Foo
May 31, 2023 | 9 MIN READ
