Ann Heatherington
Wanna debate why the Oxford comma is/isn't redundant? No? Well, when you do, Ann is ready. Her fave things: Words. Traveling. Any beach. Rescue animals. Our planet. House music. Pittsburgh Steelers. Being right.
Customer Experience
Do you create delightful experiences for your customers?
In the drive to create delightful experiences and exceed customer expectations, companies begin...
Ann Heatherington
November 18, 2024 | 2 MIN READ
Customer Experience
How often do you fail to answer customer questions?
According to consumers, customer service agents fail to answer their questions 50% of the time....
Ann Heatherington
September 20, 2019 | 2 MIN READ
Customer Experience
How do you know if you’re really delivering “superior” customer service?
80% of companies say they deliver "superior" customer service. 8% of people think these same co...
Ann Heatherington
April 15, 2020 | 2 MIN READ
Customer Experience
Ask your customers for real feedback.
Any business with customers is in the "people" business.You can excel in every aspect of ru...
Ann Heatherington
May 6, 2021 | 2 MIN READ
Customer Experience
Discover how your dissatisfied customers really feel before it’s too late.
For every dissatisfied customer who bothers to complain, 26 other customers remain silent.&...
Ann Heatherington
May 6, 2021 | 2 MIN READ
Customer Experience
How to reduce the time and resources you’re spending to land new customers.
It is 6-7 times more expensive to acquire a new customer than it is to keep a current one. (mor...
Ann Heatherington
May 6, 2021 | 2 MIN READ
Customer Experience
How Sogolytics can help you build a better customer service experience.
News of bad customer service reaches more than twice as many ears as praise for a good service ...
Ann Heatherington
May 6, 2021 | 2 MIN READ
Customer Experience
One simple way to get customers to spend more money with your company.
7 in 10 Americans said they were willing to spend more with companies they believe provide exce...
Ann Heatherington
February 8, 2021 | 2 MIN READ
Customer Experience
How to listen to your customers and provide a better experience right now.
3 in 5 American customers (59%) would try a new brand or company for a better service experienc...
Ann Heatherington
May 27, 2020 | 2 MIN READ
Customer Experience
Listening To Your Dissatisfied Customers While You Still Can
It takes 12 positive experiences to make up for one unresolved negative experience.Customer...
Ann Heatherington
September 24, 2019 | 2 MIN READ
