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        Build faster with intuitive survey creation options.
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        Publish, track delivery, and collect answers.
        Survey Participation
        Engage your audience to boost response rates.
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        Turn results into reports you can share in minutes.
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        Control your data in the format of your choice.
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        Step up with our advanced survey solution.
        Take a Tour
        Our all-in-one platform simplifies project flows.
        Mobile App
        Get answers to go with the app that delivers.
        Poll Maker
        Learn how our quick polls make decisions easy.
        Form Builder
        Simplify workflows with quick forms and alerts.
        Assessment
        From quizzes to audits, scores deliver more.
        About
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        Meet our complete customer experience platform.
        Omnichannel Experience
        Deliver consistently across channels.
        Voice of Customer
        Build understanding through deep listening.
        Customer Journey
        Find and fix friction points for smooth sailing.
        Customer Analytics
        Turn metrics, drivers, and NLP into insights
        Alerts & Action Plans
        React quickly and plan strategically.
        Net Promoter Score (NPS)
        Deepen brand loyalty to improve customer retention.
        About
        SogoCX

        Related Resources

        Security Automation & Integration
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        Employee Engagement
        Uncover the drivers that impact employees most.
        Employee Pulse
        Easily track employee sentiment across time.
        HR Analytics
        Drill down on metrics and open-ended feedback.
        Employee Journey
        Mind the gaps to ensure a consistent employee experience.
        Employee 360 Feedback
        Get the full picture with this powerful multi-view study.
        Candidate Experience
        Improve the experiences of your potential employees, too!
        Employee Wellbeing
        Build a healthier balance to sustain a thriving workplace.
        Performance Management
        Ensure your reviews empower learning and growth.
        Company Culture
        Curate a workplace that really works for you and your team.
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        Streamline digital experiences to keep things moving.
        About
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        Quick: What’s that industry in which everyone’s trying to improve customer and employee experiences? Oh, right — that’s every industry! Working to provide better experiences for everyone? There’s a good chance we can help.

        01Credit Union 02Healthcare 03Travel & Hospitality 04Higher Education 05Non-Profit 06B2C 07Airlines 08Manufacturing
        09Financial Services 10Government 11K12 12B2B 13Technology 14Retail 15Automotive 16Fitness
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Last updated on: May 06, 2022

Know Better, Do Better: Focus on Sustainability

by LeTeisha Newton

Estimated Reading Time : 4 mins

There are many aspects of corporate social responsibility, and we’re examining these aspects to better understand, educate, and promote richer company values. Last month, we focused on empathy’s place in corporate social responsibility. This month we move on from empathy and focus on sustainability.

While ‘sustainability’ and ‘corporate social responsibility’ are sometimes used interchangeably, they’re not the same thing. Think of it like this: a hamburger and a bun go together marvelously, without a doubt, but the bun and the burger are separate.

This is also the case with sustainability and corporate social responsibility. They both focus on the good of people and the environment, but in a few different ways. Some view CSR as the corporate world’s role in the broader sustainability effort, while others say they are both broad concepts, with CSR focusing on business and consumers and sustainability focusing more on environmental impact.

Sustainability and corporate social responsibility is like a burger and a bun

Which came first… the burger or the bun?

Perhaps defining some terms as we look at them will help illustrate the case better. Sustainability focuses on “the ability to maintain various systems and processes — environmentally, socially, and economically — over time.” This is a very natural resources economics—dealing with the supply, demand, and allocation of the world’s natural resources—approach to the world and how to care for it. Corporate social responsibility, or CSR, is geared at a corporation’s commitment to social and environmental initiatives that foster better relationships between the company and the community, while also caring for the environment.

Looking at it from the perspective of these two definitions, it’s clear that these two terms are not interchangeable in use, but they also can’t be truly separated. By actively participating in CSR initiatives and programs, a company will naturally find their way in sustainability projects. It’s because, in most cases, CSR involves a company’s social obligation to society as a whole, and so ethical concepts are central to the process of dealing with employees, customers, and the world at large.

Why it’s an important aspect of corporate social responsibility

The short answer: because focusing on sustainability now and integrating sustainability thinking into various business operations can help companies (1) live up to their obligations as global citizens and, (2) strengthen long-term business resilience and profitability. The idea is to focus on short-term initiatives and processes that will be able to be sustained, and transition into long-term goals, and create better profits long-term due to better sustainability measures.

Effective corporate sustainability can offer clear business benefits for operations, reputation, new products and markets, and finance and can significantly reduce business risks.

Of course, these efforts are primarily aimed at increasing the business’ bottom line. At the same time, the initiatives also have societal benefits. Practical examples include community volunteering, sponsorship on a corporate level to support local growth, donations to charities that align with corporate vision and mission statements, and ethical decisions or changes to policy meant to improve the lives of others. The options, when it comes to community connection, are limitless. Sustainability, no matter who you look at it, is connected to CSR in a way that cannot be separated and should be used to frame initiatives.

Sustainability is a key component of corporate social responsibility

How to embrace it

There are many ways you can incorporate sustainable programs into your organization. Here are just a few examples of how companies have integrated sustainable thinking into their business.

Examples:

  1. Neste Corporation: An oil refinery and marketer out of Finland that invests heavily in biofuels, with plans to make that over half their revenue by 2050!
  2. Banco de Brasil: The most environmentally sustainable bank in the world! They offer more green loans than any other bank, too.
  3. Apple: Runs on 100% green energy and works with Conservation International to replant 27,000 trees in Columbia.
  4. Google: Focuses on greening their supply chain to improve their sustainability.
  5. eBay: They pioneered the practice of reselling goods online instead of buying new things. They even partnered with the U.S. Postal Service to provide a green shipping option.

Even if your company isn’t generating enterprise-level revenues or able to invest millions in massive programs, that doesn’t mean that you partake in sustainable initiatives. You can start with something as simple as initiating a recycling program in-house, providing daycare for your employees, or improving water conservation on premises. The ideas don’t have to be on a large scale when you start, but they should be part of your corporate culture and ethics and governance.

Now is the best time to get feedback from your employees and consumers about what matters most to them and use that info to decide which initiatives to start with. Don’t know where to start? We’re here to support your efforts!

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