SURVEY TEMPLATE

Customer Satisfaction Survey Template

Customer satisfaction surveys help businesses retain existing customers and attract new ones. Design customer surveys to gain valuable insights to improve your products and services. This Customer Satisfaction Survey template gathers information on consumer behavior and product purchases and measures overall satisfaction with sales, online shopping experience, and customer service representatives.

CATEGORY
Customer Surveys
TIME TO COMPLETE
6 minutes (approx.)
NO. OF QUESTIONS
21
Understand and improve customer satisfaction

In today’s digital world, customer experience is more important than ever before. Customer satisfaction surveys are an invaluable tool in helping businesses retain customers, build on existing relationships, and start new ones.

The Customer Satisfaction Survey template includes six key drivers of satisfaction: Access and Convenience, Attitude, Competence, Timeliness, Reliability, and Information. To achieve the most meaningful results about customers’ satisfaction, companies should assess which of these drivers are best suited for their products and services.

Learn what your customers want more of, what products they like, and which services they dislike. Get the insights you need to keep them happy with our user-friendly online survey software. Sogolytics’s Customer Satisfaction Survey helps you reach your customers, analyze their responses, and produce professional reports to share with your company.

Benefits of Customer Satisfaction Surveys
1.Gain insights into what your customers like and dislike about your products
2.Better understand which products, services, and features are the most preferred - and why
3.Realign your priorities to ensure they are in sync with customer expectations and preferences
4.Identify customer experience bottlenecks to take corrective action
CATEGORIES/TAGS
Customer Surveys
How to use this survey template?

Once you sign in to your Sogolytics account, simply select a template from the bank to get started. Edit, add, or remove questions as per your needs, and create the survey you need easily.

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FAQs

How does a survey template work?

A survey template is a professionally designed questionnaire designed to meet the specific goals of the identified project type. The structure, questions, and answers have been carefully developed to enable users to connect with the right audiences to achieve the appropriate purpose. This template is already built and waiting within the Sogolytics platform, saving time in both the generation of ideas and actual development of the survey. Survey templates also provide a source of inspiration for those uncertain where to begin or seeking guidance and new insights on existing projects.

Can I customize a survey template before I launch?

Yes! While a template provides a solid starting point, most users will choose to customize the survey template before launching. Customization may include adding or removing questions or answers, modifying text, and revisiting logic, pre-population, or other functionality. Visually, a template may also be customized to reflect the appropriate branding, such as a logo, colors, and styles.

How can I get this survey template?

If you don’t already have a Sogolytics account, click “Try This Template” below. You’ll receive a copy of the template in your inbox and you’ll also complete sign-up for a free Sogolytics account. When you log in to the account, the template will be ready and waiting for you to get started.

Where can I find survey templates in my Sogolytics account?

If you already have a Sogolytics account, you’ll find the Template Bank on the home screen when you log in. You’ll also see the option to start from a template every time you create a new project. Create a project on the home screen, from All Projects, or while you’re working on another project. Interested in just a few questions from a specific template? Add them to the Question Bank in your account and re-use them when and where they work best.

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