CUSTOMER EXPERIENCE

LEARN HOW TO:

Understand the Key Drivers of your Patients’ Experience
45 min

What’s one thing every patient experience strategy should have, but few actually do?

Simple: A clear, comprehensive understanding of what your patients need!

Patient experience is now broadly recognized as a core measure of healthcare quality and patient-centered culture. But, in a race for improvement, many providers fall for trends that ultimately don’t result in the kind of consistent outcomes and data that providers actually need.

Join us for “How to understand key drivers of your patients’ experience?" webinar to learn how to reflect on the patient experience you are creating and optimize your efforts.

We’ll explore how to determine the most important features—or key drivers—of your patient experience and how it can help you to enable real-time service recovery, optimize patient engagement, and boost their satisfaction and loyalty.

Key Takeaways:
  • Common obstacles in implementing data-driven patient experience programs
  • How to drive relevant insights and avoid misunderstanding your patient needs
  • How to analyze high volumes of patient data and uncover the factors contributing to scores
  • What to keep in mind for the success of your PX program
Meet your hosts
Ian Crowley

Director of Sales, Sogolytics

Ian holds more than 10 years of knowledge and expertise in enterprise software sales with a focus on customer experience. He has helped banks and credit unions nationwide to optimize their CX programs and improve loyalty, customer satisfaction, and online reputation.

Register today to join the discussion, learn, and elevate your patient experience efforts.

Register Now
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