CUSTOMER EXPERIENCE

UNCOVERING
KEY INSIGHTS:

To increase Customer Satisfaction in Retail Banking
45 min

What’s one thing every bank and credit union should have, but few actually do?

Simple: A clear, comprehensive understanding of what’s important to your customers!

According to Forrester and The Financial Brand, banks and credit unions are expending too much effort on things that don’t have the most impact on loyalty and revenue. In a race for improvement, many financial institutions fall for trends that ultimately don’t result in the desired customer and member satisfaction outcomes.

Join us for our webinar, “Uncovering key insights to increase customer satisfaction in retail banking," to learn how to optimize your customer experience efforts.

We’ll explore how to determine the most important factors—or key drivers—of your customer and member experience and how it can help you to optimize engagement and boost satisfaction and loyalty.

Key Takeaways:
  • Common obstacles in implementing data-driven customer and member experience programs
  • How to drive relevant insights and avoid misunderstanding your customer and member needs
  • How to analyze high volumes of feedback data and uncover the factors contributing to scores
  • What to keep in mind for the success of your CX program
Meet your hosts
Ian Crowley

Director of Sales, Sogolytics

Ian holds more than 10 years of knowledge and expertise in enterprise software sales with a focus on customer experience. He has helped banks and credit unions nationwide to optimize their CX programs and improve loyalty, customer satisfaction, and online reputation.

Register today to join the discussion, learn, and elevate your customer and member experience efforts.

Register Now
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