Customer experience management
solution for airlines
Take your CX to new heights with critical insights that
help inspire loyalty.
Is your cx program advance enough to grow with you?
generate positive brand value with Sogolytics.
Engage
Travelers Across Channels
Gain a 360-Degree Overview
Track the Customer
Journey
Your ROI
Boost passenger revenue per available seat mile (PRASM) and discover new opportunities for innovation.
Better understand factors affecting cost per available seat mile (CASM) and the steps needed to reduce it.
Deliver what your passengers need by understanding what they want and drive satisfaction.
Leverage data to become more agile and responsive to passenger demands with Sogolytics.
Online reputation
management
Sogolytics helps you understand what travelers are saying about you online and shows you where to focus your efforts to make improvements.
Create the right kind of loyalty programs to attract frequent flyers.
Tailor Your Offerings
Innovate new loyalty perks by learning what your passengers want, and what they don’t.
Ensure an Advantage
Analyze how your rewards and loyalty programs stack up against the competition and take action to make yours a top selling point.
Automate Alerts
Create trigger-based alerts to reach frequent flyers at the exact right time and capture in-the-moment feedback.
Customize Experiences
Personalize offerings based on passenger preferences and create a more relevant experience.
With Sogolytics, you can collect feedback directly following booking, check-in, or any other experience, and respond right away if ratings are sub-par.
Don’t just take our word for it
Here are their stories.
Gain valuable insight into your business with advanced analytics
Detailed Reports
Generate out-of-the-box reports with just a few clicks to share with colleagues and managers.
Critical Drivers
Parse the data to see the strengths and weaknesses of amenities and services.
Compare Experiences
Combine experience data with operational data—such as booking or call center data—to develop a complete picture of the customer experience.
Powerful Segmentation
Tie customer data to responses to review information by segments like demographics, booking preferences, upgrades, and more.
Overview Touchpoints
Compare data across multiple routes, airports, and more.
Create meaningful experiences that resonate with your passengers with complementary solutions that take every aspect into account.
Establish a more meaningful relationship with passengers through personalized responses and timely follow through.
Give your cabin crews, booking agents, and other employees the tools and training they need to provide truly memorable experiences for passengers.
professionally designed survey templates.
