CX Metrics That Matter: Moving Beyond NPS to Truly Understand Your Customers
Go beyond the basics as we explore advanced metrics that drive results.
Chief Revenue Officer, Sogolytics Melissa Krut,
VP of Success, Sogolytics
Save Our Surveys: Halloween Edition
Sharpen your survey skills with this fun workshop full of both tricks and treats!
Client Success Specialist, Sogolytics
Solving the Employee Retention Puzzle: 3 Pieces You Can't Miss
Join us for an examination of three key strategies to deploy in your efforts to strengthen employee retention and long-term growth.
VP of Success, Sogolytics
Learn More: Omni Report 2.0
Dive deeper into the Omni Report, Canvas, and Report-Level Segmentation!
Account Manager, Sogolytics Mary McCormack,
Senior Account Manager, Sogolytics
Beyond Satisfaction: CX Strategies to Skyrocket Customer Acquisition
Drive growth and improve customer acquisition with these practical insights and inspiring strategies.
Chief Revenue Officer, Sogolytics Mike Canney,
Account Executive, Sogolytics
The Reporting Revolution: How to Put Innovative Analytics to Work
The right analysis of the best data can mean the difference between success and failure. Are you keeping up with the evolution of reporting?
Founder and Principal Analyst, Raticle Research Melissa Krut,
VP of Success, Sogolytics
See What You’ve Been Missing: A Sneak Peek Into Sogolytics Enterprise
Expand your capacity with advanced features available in Sogolytics Enterprise. Learn more!
VP of Success, Sogolytics Bria Samuels,
Client Success Specialist, Sogolytics Mike Canney,
Account Executive, Sogolytics
Transforming CX With AI: Strategies for Enhancing Engagement and Loyalty
How can AI improve customer experiences? Join us to find out!
Chief Revenue Officer, Sogolytics Melissa Krut,
VP of Success, Sogolytics
Learn More: Omni Reporting Basics
Join us for best practices on how to improve survey response rates and get the answers you need!
Account Manager, Sogolytics Mary McCormack,
Senior Account Manager, Sogolytics
Going for Gold: Overcoming Response Rate Hurdles
Join us for best practices on how to improve survey response rates and get the answers you need!
VP of Success, Sogolytics Bria Samuels,
Client Success Specialist, Sogolytics
Learn More: Logic Foundations
Build a more engaging experiences and you'll see better results! Learn more about survey logic.
Senior Account Manager, Sogolytics Paige Rodgers,
Account Manager, Sogolytics
EX Metrics That Matter: Building Better Employee Experiences
Measurably better employee experiences start with the right EX metrics.
VP of Success, Sogolytics Mary McCormack,
Senior Account Manager, Sogolytics
Learn More: The Power of Continuous Feedback
More feedback means more insights! Power growth with these practical tips.
Chief Revenue Officer, Sogolytics Mary McCormack,
Senior Account Manager, Sogolytics Paige Rodgers,
Account Manager, Sogolytics
Navigating Success: How to Map a Winning Customer Journey
Learn more about how journey mapping can empower customers and build long-term loyalty.
Chief Revenue Officer, Sogolytics Melissa Krut,
VP of Success, Sogolytics
Save Our Surveys: March Madness Edition
Sharpen your skills with this fun and engaging session as we work through some of the most common survey mistakes we see.
VP of Success, Sogolytics
Strategic Magic: How Journey Mapping Can Transform Employee Experience
Employee journey mapping offers valuable insights to strategically improve the employee experience — as if by magic!
VP of Success, Sogolytics
Keep It Up! A Sustainable Approach to Employee Engagement
As we head into a new year, how confident do you feel about your employee engagement plan? If "hoping for the best" is your strategy, let's talk.
VP of Success, Sogolytics Samit Rai,
AVP Sales – Middle East and Asia Pacific (MEA), Sogolytics
#FavoriteThings: Top Sogolytics Features & Solutions of 2023
Join our annual #FavoriteThings webinar as we review and celebrate some of our most popular updates and features of the year. Don't leave 2023 without these!
VP of Success, Sogolytics Mary McCormack,
Senior Account Manager, Sogolytics Paige Rodgers,
Account Manager, Sogolytics
Skills, Chills, and Thrills: Better Surveys Through Scary Movies
It might be scary to launch a survey, but these fun tricks and treats can help!
VP of Success, Sogolytics LeTeisha Newton,
Marketing Writer, Sogolytics
How to Manage Change in the Era of Employee Experience
Join us for a candid conversation on change management challenges and practical strategies to prioritize the employee experience.
VP of Success, Sogolytics Mary McCormack,
Senior Account Manager, Sogolytics
Uncovering the Secret to Delivering VIP-Level Resident Experience
Long-term care organizations have a unique blend of resident and employee experience challenges combined with the necessity to provide the best care—and they need a solution to help them navigate the rapidly churning market and come out on top.
VP of Patient Experience (PX) Division, Sogolytics
How to Use Patient Surveys to Deliver More Human-Centered Experiences
Exceptional patient experiences are key to improved outcomes in community healthcare. Getting it right goes far beyond simply conducting patient satisfaction surveys to meet regulatory requirements.
VP of Patient Experience (PX) Division, Sogolytics
How to Effectively Measure Customer Experience and Prove ROI
Are you losing customers to competitors with better CX? Reevaluate your efforts and discover effective strategies to evolve your CX program. Join us to learn more.
Chief Revenue Officer, Sogolytics Ian Crowley,
Director of Sales, Sogolytics
“Save Our Surveys” Workshop: How to Spot and Correct Survey Mistakes
Getting ready to launch your next survey project – but worried that you’re not actually ready?? Grow your confidence with this free session!
VP of Success, Sogolytics Natasha Safronova,
Director of Product Marketing, Sogolytics
L&D Strategies Gone Wrong: Delivering Better Training in 2023
Does your L&D strategy successfully address skill gaps and help with retention? Join the workshop to reflect on ways to evaluate, reset, and get on track for future development.
VP of Success, Sogolytics Natasha Safronova,
Director of Product Marketing, Sogolytics
Cool Kids Wanted: Insights for Financial Institutions to Help Attract Millennials and Gen Z
Join our webinar to learn how to successfully reach younger consumers by better understanding their behaviors, technological preferences, and expectations.
VP of Strategic Sales, Sogolytics Natasha Safronova,
Director of Product Marketing, Sogolytics
The Right Time for the Right Questions: How to Boost Survey Response Rates
Register for the webinar to learn tactics that help increase survey participation - from customers and employees!
Founder and Principal Analyst, Raticle Research Melissa Krut,
VP of Success, Sogolytics
How to turn employee engagement survey results into action
Join this practical workshop and learn how to turn reports into action by encouraging participation, analyzing results, and working with organizational leaders to utilize high-opportunity drivers.
VP of Success Natasha Safronova,
Product Marketing Director, Sogolytics
Fueling Customer Confidence and Trust: 8 Critical Data Security Practices for Businesses
Did you know that many consumers will consider switching brands if a company’s data security practices are unclear? Join our webinar to learn about data security best practices that can make all the difference.
VP of Success Khalid Lakdawala,
Cyber Security Expert, Ministry of Finance Qatar
LOYALTY BLUEPRINT: HOW TO TURN DETRACTORS INTO PROMOTERS IN 6 MONTHS
Are your CX efforts driving positive NPS dynamics? Join this webinar to learn a proven 5-step methodology to convert detractors into promoters in 6 months.
Chief Revenue Officer, Sogolytics Natasha Safronova,
Director of Product Marketing, Sogolytics
FIND OUT WHAT YOUR CUSTOMERS WANT: BUILDING A BETTER VOC PROGRAM
The secret to retaining a customer—is it price, product, or something entirely different? Join this webinar for expert tips on building meaningful Voice of the Customer programs and gaining the valuable insights you need.
VP of Success Ross Rubin
Founder and Principal Analyst, Raticle Research
FIGHT THE BURNOUT: A MASTER CLASS ON PRIORITIZING EMPLOYEE WELL-BEING
Is your organization prepared to succeed in the brave new world of genuine work-life balance, or will you struggle to retain and attract top talent? Tune in for expert advice and practical ideas.
VP of Success Natasha Safronova
Director of Product Marketing
6 STRATEGIES (THAT ACTUALLY WORK!) FOR BUILDING AND PROTECTING YOUR ONLINE REPUTATION
Join our free online workshop to learn practical steps you can take to solicit more online reviews for your bank or credit union from your most satisfied customers.
VP of Strategic Sales, Sogolytics Paige Rodgers
Account Manager, Sogolytics
STRATEGIES FOR BOOSTING ONLINE REVIEWS AND ACQUIRING NEW PATIENTS
Learn the huge impact of patient feedback with real-life examples and gain insight into actionable strategies to control your online reputation.
Chief Revenue Officer, Sogolytics Paige Rodgers
Account Manager, Sogolytics
RETHINKING EMPLOYEE ENGAGEMENT: HOW TO FIX WHAT’S BROKEN
If you’re planning for growth this year, you can’t afford to waste time or money on projects that won’t work. Join our webinar session to explore, learn, and rethink employee engagement.
VP of Success Natasha Safronova
Director of Product Marketing
HOW POSITIVE CORPORATE CULTURE CAN ACCELERATE YOUR GROWTH IN 2023
Join Marketing and HR leaders to explore creative and practical ways
to grow a more positive corporate culture, achieve stronger brand loyalty, and improve business success.
VP of Strategic Sales, Sogolytics Lynsey Thrash
HR Supervisor, Gulf Winds Credit Union Kathy Scarborough - BA, MBA, CCUE,
VP of Marketing, All In Credit Union
#FAVORITETHINGS: TOP SOGOLYTICS FEATURES & SOLUTIONS OF 2022
Learn the new features, solutions, tips, tricks, and success stories to inspire and power your projects in 2023.
VP of Success Mary McCormack
Senior Account Manager, Sogolytics Paige Rodgers
Account Manager, Sogolytics
RETHINKING COMMERCIAL LENDING: 3 STRATEGIC ACTIONS TO SEE GROWTH IN 2023
Join us for our “Rethinking Commercial Lending” webinar to discuss strategic actions for both short- and long-term success.
VP of Strategic Sales, Sogolytics Jessie Baderschneider
Solutions Consultant, Sogolytics
RE-THINKING 360s: HOW TO SUPPORT EMPLOYEE GROWTH WHILE AVOIDING COMMON PITFALLS
360 Employee Evaluations got you dizzy? Untangle your plans and get back on track with our webinar focused on 360 reviews.
VP of Success Natasha Safronova
Director of Product Marketing
FOR CREDIT UNIONS: HOW TO CARE FOR MEMBERS DURING ECONOMIC UNCERTAINTY
Learn from industry partners, drive efficiencies and productivity for your team, and provide even better support and care for your members.
VP of Strategic Sales, Sogolytics Chris Fraenza
SVP of Sales and Partnerships, SavvyMoney
3 TACTICS FOR ORGANIZATIONS TO TURN THE GREAT RESIGNATION INTO THE GREAT REBOUND
Explore how to obtain and leverage employee feedback and implement data-driven strategies for better retention, higher engagement, and successful hiring.
VP of Strategic Sales, Sogolytics
3 WAYS TO USE MEMBER FEEDBACK DATA TO POWER CREDIT UNION GROWTH
Learn from experts on how to maximize member satisfaction and loyalty by leveraging member feedback to boost your credit union's growth in 3 powerful strategies.
VP of Strategic Sales, Sogolytics Haris Azmi
Chief Revenue Officer
BETTER REPORTS: PUT OMNI TO WORK FOR YOU!
Everybody wants deep and insightful reports – learn how to make the most of your survey results and build powerful reports in minutes with Sogolytics’s Omni Report.
VP of Success Mary McCormack
Senior Account Manager, Sogolytics Paige Rodgers
Account Manager, Sogolytics
HOW TO MAKE THE MOST OF YOUR SURVEY RESULTS AND CREATE COMPELLING REPORTS
Join our live webinar for tips and insights on transforming your survey feedback into meaningful reports. Uncover the art of storytelling with data.
Founder and Principal Analyst, Raticle Research Melissa Krut
VP of Success
CUSTOMER LOYALTY IN BANKING: FROM DETRACTORS TO PROMOTERS IN 6 MONTHS
Do you know what it might be worth to turn another 10%, or even 20%, of your customers into high-value promoters? Join our webinar to hear now.
Chief Revenue Officer Natasha Safronova
Director of Product Marketing
NEWEST FEATURES TO POWER UP YOUR SURVEYS
Uncover the latest and most-loved survey features of 2021, boost your survey expertise, and get a chance to win fun prizes along the way!
VP of Success Mary McCormack
Senior Account Manager, Sogolytics
THE VALUE OF APPRECIATION: HOW TO BUILD A RECOGNITION PROGRAM THAT WORKS
Does your recognition program effectively attract talent and retain top performers? Tune in to this webinar to get fueled with ideas.
VP of Success Natasha Safronova
Director of Product Marketing
UNCOVERING KEY INSIGHTS TO INCREASE CUSTOMER SATISFACTION IN RETAIL BANKING
Join the webinar to explore the key drivers of your customer and member experience and how they can help you to optimize engagement and boost satisfaction and loyalty.
Director of Sales
PROPEL CX MOMENTUM WITH QUICK WINS AND EARLY ROI
Join the webinar to learn about practical strategies that can be adopted to boost your CX initiatives’ outcomes quickly and effectively.
Chief Revenue Officer Natasha Safronova
Director of Product Marketing
LEARN HOW TO UNDERSTAND THE KEY DRIVERS OF YOUR PATIENTS’ EXPERIENCE
Do you know what your patients want? Join our webinar to learn how to reflect on the patient experience you are creating and optimize your efforts.
Director of Sales
3 WAYS TO REVAMP YOUR HR STRATEGY AND SET YOURSELF FOR SUCCESS IN 2022
Are you able to easily connect the impact of your HR initiatives to overall business goals? Could you use some help creating purpose-driven EX metrics? Join the webinar!
VP of Success Natasha Safronova
Director of Product Marketing
5 SURVEY MISTAKES THAT CAN RUIN YOUR RESEARCH RESULTS AND HOW TO AVOID THEM
Conducting online surveys is one of the most powerful ways to explore market trends, but some mistakes can be fatal to overall success of the survey. Join the webinar to learn more.
VP of Success Ross Rubin
Founder and Principal Analyst, Raticle Research
4 PROVEN WAYS TO SUPPORT EMPLOYEE WELL-BEING AND MENTAL HEALTH (BOTH REMOTE AND IN THE OFFICE)
'Prioritizing your employees’ mental health is key to a thriving business and culture. Tune in to this webinar to get fueled with actionable ideas.
VP of Success Natasha Safronova
Director of Product Marketing
HOW TO SET YOUR CX PROGRAM FOR EARLY WINS
Learn how to capture your CX program early wins to effectively build
momentum and inspire a larger commitment to CX within your financial institution.
Chief Revenue Officer Natasha Safronova
Director of Product Marketing
TEACHER EVALUATION TO PROMOTE LEARNING, WELL-BEING, AND ENGAGEMENT
Learn about effective and empathetic strategies that you can adopt to better understand your educators’ needs and turn their feedback into action.
Director of Sales Melissa Krut
VP of Success
FROM MEASURING TO IMPROVING: PATIENT EXPERIENCE MANAGEMENT
Practical strategies for healthcare organizations to better understand the patient experience and thereby improve patient satisfaction.
Director of Sales Chris Huang
Senior Account Executive
LEVERAGING SOGOLYTICS FEATURES FOR EFFECTIVE REPUTATION MANAGEMENT IN HEALTHCARE
Best practices to generate and track patient feedback to improve awareness, analyze trends, and identify opportunities for improvement.
Director of Sales Chris Huang
Senior Account Executive
5 ESSENTIAL CX PRACTICES EVERY FINANCIAL INSTITUTION SHOULD IMPLEMENT
Join a conversation with Jim Marous, Co-Publisher of The Financial Brand...
Chief Revenue Officer Jim Marous
Co-Publisher of The Financial Brand
HOW ENGAGED ARE YOUR EMPLOYEES? THERE'S ONLY ONE WAY TO KNOW
Learn about simple solutions for the disconnect between HR departments and their employees.
VP of Success
FINDING THE MOMENTS THAT MATTER
Learn how great employee experience builds engagement and retention in this conversation with credit union expert Angela Prestil.
Senior Consultant Melissa Krut
VP of Success
WHY ARE YOUR MEMBERS LEAVING YOU FOR THE COMPETITION?
Learn what successful credit unions do to experience tremendous growth—even in this turbulent time.
Chief Revenue Officer Ian Crowley
Director of Sales
Sogolytics regularly hosts webinars devoted to important subjects. Our own experienced experts are joined by SMEs from a wide range of industries, including healthcare, financial services, market research, sales, customer success, and more. We cover an assortment of topics, while also providing frequent EX and CX webinars. Participants can join our live webinars and directly ask our experts their own questions, or watch on-demand webinar recordings anytime.
Today, customer experience conferences and in-personal professional development workshops are now balanced with virtual customer experience events and online HR panels, bringing new ideas and inspiration to professionals around the world. Yes, EX and CX events in 2023 look different than ever before, and we’re here for it. 😉
Whether you’re interested in employee engagement, industry advice, or customer success webinars, we’ve got you covered. And if you’re interested in contributing to future webinars or other events, be sure to join our SogoX Business Leadership Forum, a place for collaborative leaders across marketing, operations, customer success, and employee engagement to share their ideas and insights.
Employee Engagement Revisited: Planning for EX Success in 2025
Plan your engagement calendar now to ensure you're listening to the employee voice all year long!
Thursday, November 21, 2024
VP of Success, Sogolytics
